Sep 24, 2024 - Remote Customer Support Representative. 📍Location: Worldwide.
DUTIES AND RESPONSIBILITIES:
Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable – commitment is one of our core values
Eagle eyed with great attention to detail
Empathy about people – you will be working with securing the online safety our customers and their users
Ideally interested in marketplaces, shared economy and new technology
Previous experience in content moderation, customer care and/or online business is a plus.
BENEFITS:
An opportunity to make a positive impact on the digital world, by making the internet a safer place
A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
Career opportunities within a management or expert field
Additional vacation days
Free fruit, tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
Team performance bonus and working from home allowance
Corporate discounts for gym memberships, shops and taxis
Private Health Insurance, eye care tests, health and well-being professional support
Refer a friend bonus scheme.
Comprehensive training and constant feedback
Fun events, great colleagues and a fresh, playful workplace with a variety of cultures
Relocation packages for international applicants.
About OrangLight
OrangLight is transforming the job market for South African graduates by bridging the gap between local talent and global remote work opportunities. We specialize in connecting South African job seekers with international remote internships and job placements, offering a unique platform designed to address the 'Experience Challenge' faced by many graduates. We manage the whole process of discovering and securing remote work opportunities with leading international startups, small businesses, and non-profit organizations from start to finish.
With OrangLight, graduates gain access to valuable international work experience without the need for relocation, allowing them to gain experiene, distinguish their CV's, and earn in a foreign currency. Our services include curated remote internships, personalized job matching, and interview arrangments. OrangLight is committed to enhancing global career prospects for South African graduates, fostering growth and reducing youth unemployment.
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